Terms of service

Welcome to MakeItHome. These Terms of Service govern your access to and use of our website, products, services, and related features.

By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Website

You agree to use the MakeItHome website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized purposes
  • Interfere with the website’s security, functionality, or operation
  • Attempt to gain unauthorized access to accounts, systems, or data
  • Submit false, misleading, or incomplete information
  • Misuse promotional offers, discounts, refunds, returns, or customer-support services
  • Copy, reproduce, distribute, or commercially use website content without prior written permission

We may restrict or suspend access where reasonably necessary to protect our customers, website, business operations, or legal rights.

2. Product Information

We aim to provide accurate product descriptions, images, specifications, prices, and availability information. However, minor differences may occur due to:

  • Screen settings and display variations
  • Lighting or photography
  • Manufacturing batches
  • Packaging updates
  • Product improvements or supplier changes

Product images are for illustrative purposes. Actual colors, packaging, dimensions, or minor design details may vary where such differences do not materially affect the intended use or essential characteristics of the product.

Customers should review product descriptions, specifications, instructions, and applicable warnings before placing an order.

3. Product Use and Safety

Products must be used only as intended and according to the instructions, labels, warnings, and safety information provided with the product.

Customers are responsible for:

  • Following product instructions
  • Using products safely and appropriately
  • Keeping products away from children where required
  • Checking compatibility before use
  • Using protective measures where reasonably necessary

MakeItHome is not responsible for loss or damage resulting from misuse, unauthorized modification, improper installation, failure to follow instructions, or use contrary to product warnings.

Nothing in this section limits liability where such limitation is not permitted under applicable law.

4. Prices and Payments

All prices are displayed in Indian Rupees (₹) unless otherwise stated.

We may update prices, promotions, product availability, or offers without prior notice. The price displayed at checkout is generally the applicable price for the order, subject to correction of obvious pricing or technical errors.

Payments are processed through supported payment providers. We do not intentionally store complete payment-card information unless handled through an authorized and secure payment service.

5. Order Acceptance

Placing an order does not automatically mean that the order has been accepted.

We may review orders for accuracy, availability, payment verification, delivery feasibility, fraud prevention, or compliance purposes.

We may cancel or decline an order where reasonably necessary, including when:

  • Product information or pricing contains an obvious error
  • The product is unavailable
  • Payment cannot be verified or completed
  • The order appears fraudulent or unauthorized
  • Delivery cannot be completed
  • The order involves misuse of promotions or services
  • We are required to do so by law

If payment has already been collected for a cancelled order, an applicable refund will be processed in accordance with our policies and applicable law.

6. Shipping and Delivery

Shipping timelines are estimates and may vary based on location, courier operations, product availability, weather, public holidays, or other circumstances.

Customers are responsible for providing accurate delivery information and being reasonably available to receive the order.

Additional terms are provided in our Shipping Policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our published policies and applicable law.

Customers must follow the required return-request process and provide reasonable information or evidence where needed to review a claim.

Products returned without authorization, required order information, or compliance with applicable return conditions may be delayed or may not be eligible for processing.

8. Intellectual Property

All website content, including text, graphics, logos, product layouts, designs, photographs, branding, and other materials, is owned by or licensed to MakeItHome and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, or commercially use this content without prior written permission.

9. Third-Party Services

Our website may use or link to third-party services, including payment providers, logistics partners, analytics tools, and social-media platforms.

These services may have their own terms and privacy policies. MakeItHome is not responsible for the independent content, availability, or practices of third-party services.

10. Reviews and Customer Content

If you submit a review, feedback, image, or other content, you are responsible for ensuring that it is accurate, lawful, and does not infringe another person’s rights.

We may moderate, remove, or decline content that is abusive, misleading, fraudulent, unlawful, irrelevant, or otherwise inappropriate.

11. Limitation of Liability

To the extent permitted by applicable law, MakeItHome will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights.

12. Changes to Our Services or Terms

We may update, modify, suspend, or discontinue parts of our website, products, services, or these Terms where reasonably necessary.

Any updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update may constitute acceptance of the revised Terms, where permitted by law.

13. Governing Law

These Terms are governed by the applicable laws of India.

Any disputes will be handled according to applicable law and the relevant legal jurisdiction, subject to consumer rights that may apply.

Contact Us

For return, refund, replacement, or cancellation assistance, please contact:

MakeItHome Customer Support
Email: makeithome2222@gmail.com
Support Hours: 10:00 a.m.-6:00 p.m.