Shipping policy

At MakeItHome, we work to process and deliver your orders safely and efficiently. Delivery timelines may vary depending on the product, delivery location, courier availability, and operational conditions.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

Order processing does not include transit or delivery time.

2. Estimated Delivery Time

Most orders are expected to be delivered within 5–10 business days after dispatch, depending on the delivery location and courier service availability.

Delivery estimates are provided for convenience and are not guaranteed delivery dates. Actual delivery may be affected by factors beyond our reasonable control, including:

  • Weather conditions
  • Courier or logistics delays
  • High order volumes
  • Public holidays
  • Regional restrictions
  • Incorrect or incomplete delivery information
  • Events affecting transportation or delivery operations

We will make reasonable efforts to keep customers informed of significant delivery updates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any free-shipping offer may be subject to minimum order values, selected locations, product eligibility, or promotional terms.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact number.

MakeItHome will not be responsible for delays, failed deliveries, additional charges, or losses resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.

Address changes may not be possible once an order has been processed or dispatched.

5. Delivery Attempts

Courier partners may make one or more delivery attempts according to their operating procedures.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, the location is inaccessible, or the package is refused, the order may be returned to the sender.

Where applicable, additional shipping or re-delivery charges may be required before another delivery attempt is arranged.

6. Order Tracking

Once an order is dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication method.

Tracking updates are provided by the relevant courier or logistics partner and may take some time to appear after dispatch.

7. Delayed Deliveries

Although we aim to meet estimated delivery timelines, delays may occasionally occur.

A delay alone does not automatically qualify an order for cancellation, return, replacement, or refund. If your order is significantly delayed, please contact our customer support team so we can review the order status and provide appropriate assistance.

8. Delivery Verification

Customers are encouraged to inspect the outer package at the time of delivery.

If the package appears visibly damaged, tampered with, or incomplete, please:

  • Record an unedited unboxing video where possible
  • Take clear photos of the package and shipping label
  • Contact MakeItHome within 48 hours of delivery

This information helps us investigate delivery-related issues efficiently.

9. Undeliverable or Returned Orders

An order may be treated as undeliverable if:

  • The delivery address or contact information is incorrect
  • The customer repeatedly fails to accept delivery
  • The package is refused without a valid reason
  • The delivery location is outside the serviceable area
  • The courier is unable to access the delivery location

If an order is returned to us for reasons attributable to the customer, any applicable original shipping, return-to-origin, handling, or re-shipping charges may be deducted from the refund or charged before re-dispatch, where permitted.

10. Shipping Restrictions

Some products may have location-specific shipping restrictions due to product type, courier limitations, safety requirements, or applicable regulations.

If an order cannot be delivered to the selected address, we may contact the customer to offer an alternative solution, cancellation, or refund as appropriate.

11. Contact Us

For return, refund, replacement, or cancellation assistance, please contact:

MakeItHome Customer Support
Email: makeithome2222@gmail.com
Support Hours: 10:00 a.m.-6:00 p.m.