Refund policy

At MakeItHome, we aim to provide useful and reliable products for everyday living. We understand that issues may occasionally arise, and we are committed to reviewing genuine return and refund requests fairly.

1. Return Eligibility

We accept return requests only for eligible products and only when the request is submitted through our customer support team within 7 days of delivery.

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be returned with all original packaging, labels, accessories, manuals, and included items
  • Be free from damage, stains, misuse, alteration, or signs of excessive use
  • Be accompanied by valid order details or proof of purchase

A return request does not automatically mean that a return or refund has been approved. Each request is reviewed based on the product condition, order details, supporting evidence, and the terms of this policy.

2. How to Request a Return

Before sending any product back, customers must contact MakeItHome customer support and receive return instructions or approval.

Please provide:

  • Order number
  • Registered name and contact details
  • Clear photos or videos of the product
  • A brief description of the issue
  • Photos of the outer package, where relevant

Products sent back without a registered return request or prior approval may not be accepted, processed, or eligible for a refund.

3. Damaged, Defective, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery and provide clear photos or an unedited unboxing video where reasonably required.

After verification, MakeItHome may offer an appropriate resolution, such as:

  • Replacement
  • Replacement of a missing or affected component
  • Refund
  • Another suitable resolution, depending on product availability and the nature of the issue

We may request additional information or evidence before approving a claim.

4. Change-of-Mind Returns

Returns due to personal preference, accidental ordering, changed requirements, or a product no longer being needed may be accepted only if:

  • The product is eligible for return
  • The return request is made within the applicable return period
  • The product remains unused, unopened where applicable, and in resaleable condition
  • The return is approved by MakeItHome

For approved change-of-mind returns, applicable return shipping, pickup, packaging, or handling charges may be deducted from the refund where permitted and disclosed.

5. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, consumable, sealed, or product-specific reasons. This may include:

  • Opened or used sprays, repellents, liquids, or consumable products
  • Products with broken safety seals or tampered packaging
  • Personal-use or hygiene-sensitive products after opening
  • Products damaged due to misuse, improper storage, incorrect installation, or failure to follow instructions
  • Products returned without original accessories or essential components
  • Products marked as Final Sale, Non-Returnable, or otherwise identified as ineligible on the product page

Any product-specific return conditions shown on the relevant product page will apply in addition to this policy.

6. Return Inspection

All returned products may be inspected after they are received.

A refund or replacement will be processed only after the returned product is verified to meet the applicable eligibility conditions. If a returned product is found to be used, damaged, incomplete, altered, or materially different from the product approved for return, the request may be rejected or an appropriate deduction may be applied where permitted.

7. Refund Processing

Once a return is received and approved, the refund will be initiated to the original payment method, where applicable.

Refund processing times may vary depending on the payment provider, bank, or payment method. Any original shipping, delivery, handling, or service charges may be non-refundable unless the return is due to a verified error or issue attributable to MakeItHome.

8. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may be cancelled only before they have been processed, packed, dispatched, or handed over for delivery. Once an order has entered fulfillment or shipping, cancellation may no longer be possible and the applicable return process will apply.

9. Return Misuse and Verification

To protect customers and prevent fraudulent or repeated misuse, MakeItHome reserves the right to verify return requests and review relevant order history, product condition, delivery information, and supporting evidence.

We may decline requests that involve:

  • False, incomplete, or misleading information
  • Repeated misuse of the return process
  • Product substitution or return of a different item
  • Missing components or intentionally damaged products
  • Claims that cannot be reasonably verified

Nothing in this policy limits any rights available under applicable consumer protection laws.

10. Contact Us

For return, refund, replacement, or cancellation assistance, please contact:

MakeItHome Customer Support
Email: makeithome2222@gmail.com
Support Hours: 10:00 a.m.-6:00 p.m.